Gift Certificates
All Gift Certificates ( in this policy "GC" ) are redeemable for a One-Time Photography sessions, prints, digital files, printed cards, albums and books. Usually Shine Portrait Photography LLC Gift Certificates are for individual use, but we can honor your GC depending on the type of session. GC have no cash value, no cash back and Nor can be exchange for cash for any reason. For more information regarding Gift Certificates please send us a message via Facebook at www.facebook.com/shine2016 or the link above.
Return Policy
Our goal at Shine Portrait Photography LLC is your complete satisfaction with your purchased photos or package.
In case of camera failure, inclement weather, or any other "technical" unforeseen incident that prevents Shine Portrait Photography LLC from shooting on a scheduled date the client will get a full refund of their deposit if applicable.
In the specific case of Weddings, Commercial photography and Business headshots, you as a costumer have the option to re-schedule as many times as you need to, subject to availability. You can Cancel your event, but "Deposit is Not Refundable". Please understand, other costumers wanted the same date for photography services when you booked with us.
Due to the Nature of Digital Photography and the fact that photographs, once sent, cannot be returned; Shine Portrait Photography LLC has a strict NO REFUNDS POLICY. Once a transaction has been completed (i.e., the buyer selected and paid for the photo or package and then Shine Portrait Photography LLC sent the buyer the correct photograph or group of photographs in a package ) it is then considered non-refundable.
Refunds will NOT be given due to: “Not Liking a Photo or group of photos for Any Reason”, Or for selecting an incorrect photo or group of photos after the buyer has already received the photograph/s. If a mistaken photo/s is sent to the buyer, as documented on the invoice, Shine Portrait Photography LLC will send the correct photo to the buyer free of charge.
Any questions regarding this Policy please call us or message us to set up an In Person consultation.
Refund/Exchange Policy for Custom Wedding Albums and Photo Books
Due to the custom pre-designed nature of these services, there are no refunds on any design order. Albums ordered are considered a custom product and therefore there are no refunds on any album orders. Flush Mount and Coffee Table Books are made to order and cannot be returned or exchanged unless:
a manufacturer defect is evident and reported within 48 hours (2 business days) from the date it was received, damaged during shipping (a separate claim must be filed with the shipping carrier and also must be reported within 48 hours after being received),
All prints and products are subject to your state sales tax and shipping when applicable. Due to the nature of custom photography, all sales are final.